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Cancellation and return Policy

Order Cancelation

Since our representative will be delivering your order to your address, you can verify the goods as soon as it arrives at your doorstep and return any item that you feel is inappropriate. 

Cancelation will be considered depending on the two factors:

If the item delivered was not the item mentioned in the order invoice you had confirmed.

If the item delivered is broken / damaged / spoilt / leaking / expired .

We make sure we bring only the best available goods to your doorstep. metromalayali.in does everything it can to offer you defect-free shopping items. 

If a case arises to cancel your order, please get in touch with our customer care executive by sending an email to [email protected] Please remember to provide your order number.

The metromalayali.in has complete right to decide whether an order has been processed or not.

Order Cancellation Policy for orders placed on Metro Malayali:

Order cancellation is applicable only to advance orders of perishable items with a date of delivery and placed 3 days in advance (Example: An item with a date of delivery on Jan 20 should be cancelled the latest by Jan 17). These items include, but are not limited to Cakes, Flowers, Sweets, Chocolates, Fruits and any customized item. In case of multiple items in an order, order cancellation only applies to the items with a date of delivery. Order cancellation is not applicable for Same Day Delivery items/orders.

Cancellation should be requested via email or phone. Once the order is cancelled, the status of the order will change to 'Pending Cancellation,' after which the order/item will be reviewed. Once reviewed, the order will be 'Cancelled' as per this policy and the customer will be notified via email. Refunds are only processed when the order status changes to 'Cancelled.' The Kerala Delight management reserve the right to approve or disapprove order cancellation requests and  to amend this policy anytime without notification. Kindly check this section for any notable change. This policy is applicable only for order placed at Metro Malayali